Frequently Asked Questions
Everything you need to know about your luxury travel and storage essentials.
What materials are used in STOW London products?
We use the finest sustainably sourced leathers, including buttery soft Spanish hides and luxurious Italian suede linings, handcrafted by artisans in Spain.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by location, but most international orders arrive within 5-7 business days via our premium courier partners.
Can I personalize my leather goods?
Absolutely. We offer a bespoke hand-embossing service for initials and motifs to make your STOW piece truly unique or the perfect gift.
What is your return policy?
We offer a 28-day return window for all non-personalized items. Products must be returned in their original, unused condition with all packaging intact.
How should I care for my leather item?
To maintain the beauty of your leather, avoid prolonged exposure to direct sunlight or moisture. Clean gently with a soft, dry cloth and store in the provided dust bag.
Are your products covered by a warranty?
Yes, all STOW London products come with a 12-month warranty covering manufacturing defects to ensure your peace of mind.